Sales status is not enough
A generic CRM may record won or lost. A scrap vehicle also needs booking, collection, V5C, keys, identity evidence, customer payment, vehicle location, buyer or processor, final income and unresolved exceptions.
The office needs one timeline
Calls, emails, driver updates, price changes and document requests should be visible against the same vehicle. That prevents staff from making promises without knowing what has already happened.
Profit belongs on the vehicle record
Purchase price, driver cost, fuel, transport, fees, repairs, parts or disposal income should produce a clear contribution. Without it, the company can grow volume while weakening cash.